Privacy Policy

Privacy Policy

Asia Living HK Limited and Asia Living Japan GK (“Weave Living”, “we” “us” and “our”) respect your data privacy. We act in accordance with applicable laws on protection of personal information when collecting and using personal information provided to us, or which we have obtained from your visits to our website www.weave-living.com and use of our online services (the “Site”).

This Privacy Policy sets out our information practices in relation to personal information (“Data”). You should read this Privacy Policy together with our Terms & Conditions.

Data Collection

Your Data may be collected by us when you visit our Site, attend our events, use our services, register or communicate with us.

The categories of Data that we may collect, process and use will include:

your personal information, contact details such as your name, gender, age, phone number, fax number, correspondence address, email address;
your information specified in the copy of your passport provided by you, such as your photo, nationality and passport number;
your credit card, mobile payment and other payment details;
your interests, preferences, opinions and feedback;
your responses to surveys conducted by us;
information collected through the use of closed-circuit television systems and security systems;
details of your visits to our Site and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles; and
any information provided to us by you.

Use of Data

We will only use your Data when the law allows us to. Most commonly we will use your personal information in the following circumstances:

process, confirm, provide and charge for your stay and our goods and services, move-in screening, and administer mobile (where applicable) and in person move in and move out;
fulfil contractual obligations to you, anyone involved in the process of maintaining housekeeping, maintenance issues and other third-party service providers;
provide you with access to the content on our Site, and respond to your enquiries and requests for information and services;
to respond to your enquiries;
to facilitate direct marketing, promotional and customer management purposes, including sending you promotional communications, publications, invitations and such like as you may select, request or as we may consider being relevant to you; and
for registration or enrolment of events.

For our legitimate commercial interests, in order to:

understand how our products and services impact you, provide you with a better, more personalised level of service, and further develop our products and services, including linking or combining with information we get from others to do so;
provide privileges, benefits and services to you, process applications, verify and validate your ability to access and use certain products, services and information;
monitor your use of our Site and your reservations, and conduct analysis of the use of our Site in order to operate, evaluate and improve our Site and our services, understand your preferences, display customised content to you on our Site which may be of interest to you and troubleshoot any problems;
conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our services; and
provide for the safety and security of all residents.

You have the right to ask us not to process your Data for certain marketing purposes. You can exercise your right to prevent such processing by checking the appropriate boxes on the forms we use to collect your data. You can also exercise that right at any time. Please see the section headed “How to Contact Us” below.

Data Transferring and Sharing

Your Data will be transferred to and stored at confidential locations. It will also be accessed and processed by our personnel and the personnel of our partners, affiliates and third-party service providers. Your Data will only be transferred to locations outside of Hong Kong where we are satisfied that adequate or comparable levels of protection are in place to protect personal data held in that jurisdiction, and (where we are required to do so) with your consent.

We may also share your Data:

between and among a limited number of our affiliates as are relevant for the above use and to facilitate the operation of our business, but we shall only do so on a need-to-know basis;
with third-party payment processors, payment service providers, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you;
with anyone involved in the process of maintaining housekeeping, maintenance issues and other third-party service providers in order to fulfil contractual obligations;
with any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;
if we believe your actions are inconsistent with our agreements or policies, or to protect the rights, property and safety of Weave Living, our affiliates or others;
in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of the properties;
with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
with any other party at your consent or at your direction; and
otherwise as permitted or required by applicable laws and regulations.

Data Security

We take reasonable precautions to ensure that your personal information remains confidential and have put in place appropriate security measures to protect your personal information. These measures are subject to ongoing review and monitoring. To protect your Data, we also require our third-party service providers to take reasonable precautions to keep your Data confidential and to prevent unauthorised or accidental access, processing, erasure, loss or use of your Data and to act at all times in compliance with applicable laws.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.

Retention of Personal Data

Our retention period for Data is based on our business needs and the applicable legal requirements. Where Data is no longer needed, we either irreversibly anonymize the Data (in which case we may further retain and use the anonymized data) or securely destroy the Data.

Data Enquiries

If you believe the information we hold is inaccurate or no longer current, please contact us so that we can remove or correct the information as appropriate.

If you wish to exercise your data privacy rights, make a complaint, ask a question or make a request, please see the section headed “How to Contact Us” below.

Withdraw Consent

Unless you notify us in writing, your consent to our processing of your Data will be deemed given to us. You may in certain circumstances ask us to cease processing your Data or delete your Data subject to applicable laws and practical possibilities. However, we may not be able to continue providing services to you if you entirely withdraw your consent or ask us to delete your Data entirely. For direct marketing communications by emails and SMS texts, you may opt-out from receiving such marketing communications.

Changes to Our Privacy Policy

We may change our Privacy Policy from time to time. Any changes will be posted to this site. You should check this website periodically.

How to Contact Us

If you have a complaint or enquiry regarding this Privacy Policy, you may contact us at:

Data Collection Officer

Address: 8/F Tokiwabashi Tower, 2-6-4 Otemachi, Chiyoda-ku, Tokyo 100-0004, Japan

Phone No: +81 03-6262-3664

Email: hello@weave-living.com

This Privacy Policy is prepared in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Privacy Policy, the English version shall prevail.

Last modified: July 2024

COOKIES POLICY

This Cookies Policy explains how Asia Living Japan GK and its group companies (collectively “Weave”, "we", "us", and "ours") use cookies and similar technologies to recognise you when you visit our website at www.weave-living.com. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case Weave are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

We use four types of cookies, which we describe in this section.

Essential – cookies that are essential to provide you with the services you have requested. For example, these include the cookies that make it possible for you to have page navigation and access to secure areas of the website. If you set your browser to block these cookies, then these functions and services will not work for you. In particular, we won’t be able to save your preferences about cookies.
Performance – cookies which measure how often you visit our sites and how you use them. We use this information to get a better sense of how our users engage with our website and to improve our sites and apps, so that users have a better experience. For example, we collect information about which of our pages are most frequently visited, and by which types of users. We also use third-party cookies to help with performance. For example, the Google Analytics cookie gives us information such as your journey between pages and whether you have downloaded anything (details of how to opt out of it are below).
Functionality – cookies that are used to recognise you and remember your preferences or settings when you return to our site, so that we can provide you with a more personalised experience. For example, if you browsed the Japanese version of our website, we will remember this and make sure that your default language is Japanese when you visit our site, rather than the English version for example. A mix of first-party and third-party cookies are used.
Advertising – cookies that are used to collect information about your visit to our site, the content you have viewed, the links you have followed and information about your browser, device and your IP address.
Cookies can be used to provide anonymous tracking data for third-party applications such as Google Analytics
Data stored in the cookies anonymously records information that cannot be associated with any individual
Whenever we record your preferences or information in a cookie, the information is stored in a way that cannot be attributed to you

How can I control cookies?

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the following websites and guides:

Changes to Our Cookies Policy

We may change our Cookies Policy from time to time. Any changes will be posted to this site. You should check this website periodically.