Simply report it on the Weave App and maintenance will be promptly arranged. Once we we are made aware of the situation, our staff will address the issue appropriately. To help us better understand the issue, please describe it in detail and upload a photo or video in the app.
As we do not have a concierge or front desk staff, we are unable to offer luggage storage services. However, each room has a mailbox and parcel box within the building. If you are absent, parcels will be stored in the parcel box.
You can collect your parcels at your convenience.
Yes we have put a set of house rules in place to ensure a comfortable and safe living environment for all residents.
If the issue remains unresolved, please contact our support team for assistance. Once we confirm the situation, our staff will provide appropriate assistance.
After verifying your identity, we will open your door as a temporary solution. You can then contact us to arrange a replacement key card or key. To protect your security, the lost card and/or key(s) will be deactivated.
To ensure all personal information is protected, we cannot disclose any details regarding residents' places of origin. Our residents come from many countries around the world.
The minimum contract period is one month, and the maximum is 18 months. The average stay duration ranges from around three to six months. The length of stay varies according to each customer's needs.
There is a strict no-smoking policy throughout all our properties. This includes inside individual units and within shared areas, corridors, premises, balconies, staircases, and rooftop terraces. Residents found smoking in their units will be charged special cleaning fees to remove all tobacco odors.
If the noise source cannot be identified, a general noise-disturbance notice will be posted in prominent areas within the building to remind all residents to be mindful of noise and to request their cooperation. If the source of the noise has been identified, we will directly notify the resident responsible to rectify the issue.
