FAQ | Weave Living Hong Kong

All our properties have a non-smoking policy, but you can smoke outside the premises.

We’d love to hear your thoughts. We are open not only to events but to any thoughts on what we have done well or how we can improve. Simply leave a message on the Weave App or talk to a member of our Community Team between 11am and 8pm.

We are not able to store residents’ belongings as we have no space and cannot be responsible for the safety and security of your property. Please visit the Partnership section of our Weave App for off-property offerings such as storage and delivery services.

You're more than welcome to bring family and friends to your home – just be sure to accompany them in shared spaces and remember they are bound by our House Rules. A visitor’s host resident is responsible for any misconduct by his or her visitor(s) during their stay, including disciplinary actions or fines that are considered appropriate by Weave Management.

Studios

Visitors staying more than 8 hours between 10:00pm and 8:00am the next day are considered overnight visitors. Each unit can have only one overnight visitor per day, and up to 10 overnight stays per month on a complimentary basis. However, a fee of HKD250 per visitor per night applies to each overnight visitor from the 11th night onwards.

Residences and Suites

There is no policy for overnight visitors, but they must be signed in by the resident in person at the Security Desk.

If your smart device battery is dead, contact Security. After verifying your identity, they will open your door so you can be reunited with your charger.

Communication is the best initial approach, so we recommend speaking with your neighbor so that he or she is aware there’s a problem. If the problem behavior persists, contact our Community Team via Weave App or the email listed below for assistance. We have zero tolerance for repeat offenders. For urgent matters that need immediate attention, contact Security at your property.

Weave Suites

Central West suites.cw@weave-living.com

Weave Residences

Mid-Levels residences.ml@weave-living.com

Weave Studios

Prince Edward studios.pe@weave-living.com
Hung Hom studios.hh@weave-living.com
Olympic studios.ol@weave-living.com
Kai Tak studios.kt@weave-living.com
Kowloon West studios.kw@weave-living.com

Filming, photography and videography for personal use are acceptable. Any marketing or commercial use requires prior authorization from Weave Living. Any materials, including but not limited to photography, audio and video recording, produced at any Weave Living property, are strictly prohibited from broadcast, release, publication, exhibition, or reproduction to be used for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other use, without prior consent from Weave Living.

Our residents can be from anywhere. Why not ask them the next time you meet them – it’s a great conversation starter.

We offer our residents the flexibility to choose from short stays to as long as they like. Our residents usually start with 6–12 months and then extend if they don't have any major changes in their life or careers.

Our residents might be software engineers, entrepreneurs, accountants, teachers, students, personal trainers, and more. We’ll leave it to you to learn who your neighbors are after you move in and get to know them better.

Our residents can be from different stages in life, but generally we are a diverse community of young professionals. We’ll leave it to you to learn who your neighbours are after you move in and greet them in person.

We have great deals ranging from food and drinks to wellness offers in your neighborhood. Check out the Partnership section on the Weave App to learn more.

For close neighbors, you can try knocking on their door and introducing yourself. For others in the community, join our events and get to know each other.

After verifying your identity, Security will open your door as a temporary solution. You can then contact our Community Team via Weave App or the email listed below to arrange a replacement of your lost key card or key between 11am and 8pm for a fee of HKD150 per item. The lost card and/or key(s) will be deactivated for security reasons.

Weave Suites

Central West suites.cw@weave-living.com

Weave Residences

Mid-Levels residences.ml@weave-living.com

Weave Studios

Prince Edward studios.pe@weave-living.com
Hung Hom studios.hh@weave-living.com
Olympic studios.ol@weave-living.com
Kai Tak studio.kt@weave-living.com
Kowloon West studios.kw@weave-living.com

When you move in, our Community Team will issue you a key card, which will allow access to the main entrance, your unit, and shared facilities. Simply tap the card to the door lock.

Communication is the best initial approach, so we recommend speaking with your neighbor so that he or she is aware there’s a problem. If the problem persists, contact our Community Team via Weave App or the email listed below for assistance. We have no tolerance for repeat offenders. For urgent matters that need immediate attention, contact Security at your property.

Weave Suites

Central West suites.cw@weave-living.com

Weave Residences

Mid-Levels residences.ml@weave-living.com
Robinson residences.rr@weave-living.com

Weave Studios

Prince Edward studios.pe@weave-living.com
Hung Hom studios.hh@weave-living.com
Olympic studios.ol@weave-living.com
Kai Tak studios.kt@weave-living.com
Kowloon West studios.kw@weave-living.com
Sai Ying Pun studios.syp@weave-living.com

We do have House Rules in place to ensure a comfortable and safe living environment for everyone.

Studios

Our Community Team will accept packages on behalf of residents ONLY if the resident is not on the property. These packages must be collected from the Security Desk within 2 calendar days. The Community Team can refuse packages at their sole discretion. To avoid problems, the following items will not be accepted:

Perishable items, including flowers and food deliveries.
Packages that require cash on delivery (COD).
Packages that require proof of identity.
Oversized packages.

Residences

Security will NOT accept mail, packages or parcels on behalf of residents at any time. Delivery people will be allowed to proceed to the residence floor upon presentation of the resident’s FULL NAME AND RESIDENCE NUMBER. For safety and security reasons, deliveries without such information will not be allowed entry and the Community Team will not be held responsible.

Suites

Our Community Team will accept packages on behalf of all residents ONLY if the resident is not on the property. These packages must be collected from the Security Desk within 2 calendar days. The Community Team can refuse packages at their sole discretion. To avoid problems, the following items will not be accepted:

Perishable items, including flowers and food deliveries.
Packages that require cash on delivery (COD).
Packages that require proof of identity.
Oversized packages.

We’re happy to hear you’d like to stay longer. Simply renew on the Weave App and you are buttons away to confirm your stay extensions.

For any issue – plumbing, internet, windows, or others – report it on the Weave App and maintenance will be arranged. There’s even room on the app to describe the issue in detail and upload a photo or video to help us understand the situation better. For urgent matters such as a leaking faucet or electrical outage, approach Security on the ground floor of your property for immediate assistance.

Interested?

Take the next step.

Form submitted successfully, thank you! Our team will be in touch with you shortly! In the meantime, follow us on Facebook & Instagram

Live at Weave

Submission fail, please try again later.

* Compulsory fields

Tell us more about you

First name is required.

Last name is required.

Email is required.

Invalid email format.

Phone number is required.

Contact method is required.

Interesed property(ies) is required.

Let us know your preference (Optional)

Any message for us?

is required.

I would like to receive news and latest offers

I understand and agree to the Privacy Policy*

Agree to privacy policy is required.